Lionheart Industries offers a ten (10) year warranty to the original purchaser of our firearms. During the first ten years of ownership, if the firearm exhibits a manufacturing defect, Lionheart Industries USA LLC (LHI USA) shall, at our discretion, repair or replace the product. It is the customer's responsibility to deliver the firearm in its stock configuration to LHI USA, including all factory-supplied accessories. We'll cover return shipping. If the product is outside of its warranty window, or if LHI USA determines the malfunction or defect was caused by a user error, including the use of non-original equipment, then manufacturer supplied parts, the cost of repair, and return shipping will be charged to the customer.
After contacting LHI USA customer service, you will be issued a ticket number and asked to ship the gun with the ticket number written on the outside and inside of the box. Please also include a brief note explaining the issue you're encountering, along with any mags or accessories needed to recreate the issue you're experiencing, to us at the following address. DO NOT SHIP A FIREARM WITHOUT FIRST GETTING IN TOUCH WITH US. Please use this form to begin the warranty return process.
Please reference the "RMA#" given to you by our customer service agent in your note, include your return address, and mark the box with that RMA number, as well. We'll cover the return shipping for authorized warranty repairs.
We look forward to getting your pistol running like new.
LHI Customer Service
[Supplied RMA #]
739B Tucker Rd
Winder, Georgia 30680