- Product Return Policy
All firearm sales are final. Lionheart Industries accepts returns of new, unused accessories within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you have an order that needs attention, please Contact us with your order number and let us know how we can help.
- What is an FFL?
A Federal Firearms Licensee (FFL) is an individual, dealer, distributor, manufacturer, or range that is licensed by the ATF (Bureau of Alcohol, Tobacco, and Firearms) to legally deal in firearms. There are several different types of licenses for different uses. Some FFLs can import, manufacture, resell, etc. all depending on the type of license.
- How do you ship a firearm?
All Firearms purchases must be transferred between licensed FFLs. We are allowed to ship to an FFL if they present us with an updated, signed copy of their dealer license. You firearm purchase will ship using a contract carrier such as UPS or the United States Postal Service. We are only allowed to ship a firearm via USPS if we are shipping to an FFL.
We are allowed to ship a firearm directly to an individual without an FFL if we are performing warranty or other armory services on firearms. The only shipping method allowed to send directly to an unlicensed individual is UPS or FedEx air. All other transactions must be done through an FFL.
- Shipping Accessories
Products not shipped as an integral part of a firearm – such as additional optics, lubricants, and apparel MAY be shipped directly to your residence. Additional magazines or parts – those not shipped as included with your firearm – must be shipped to your local FFL if your state has restrictions on these items, such as magazine capacity limits. Please contact us if you have questions about restrictions on your state.
- What are typical shipping times?
Firearms can only be shipped once we have made contact with the local FFL you indicated when placing your order. If you do not indicate an FFL, our staff will attempt to contact you to determine the nearest FFL, but this will cause a delay in shipping your firearm. Because firearm shipping times depend on FFL responsiveness, we cannot guarantee specific shipping times, however most firearm products ship within a week. Most products which are not a firearm, and magazines and parts not restricted by your state ship within 2-3 business days.
- Are Lionheart Pistols Available for Sale in California or Massachusetts?
Our firearms are not on the Roster of Handguns Certified for Sale in California or Massachusetts and therefore cannot be sold to non-exempt California or Massachusetts residents.